Seure, owned by cities and wellbeing services counties, offers personnel services to its owners. Seure has long relied on knowledge-based management in its operations through both business data and various types of research. However, a clear opportunity for more effective utilization of information had been identified. The identified areas of development are familiar to most organizations, for example, retrievability of the information, sharing of internal information, usability of collected information and methods of utilization. Based on these starting points, we started a research development project together.